We’re making it easier to access GP services
We know that it can sometimes be hard to see a doctor when you need to. Lots of people in our community have told us this is a big worry. That’s why your GP practice is working together with other GP Practices (called a Primary Care Network or PCN) to make things better—especially when it’s really busy, like in winter.
Here’s what we’re doing to help:
🌟 What’s Getting Better?
🕒 More Appointments
We’re adding:
1,000 same-day appointments with doctors for people who need help quickly
3,000 extra appointments with doctors during the busy winter months.
3,000 extra appointments with doctors during the busy winter months.
💻 Faster Replies Online
If you send us a message or fill out a health form online, we’ll try to reply within 2 working days most of the time.
🧭 Helping You Find the Right Help
When you contact us, our staff will guide you to the right person first time — this might be a doctor, nurse, pharmacist or another professional —so you get the help you need faster.
🗣 We’re Listening to You
We’ll ask for your opinions through short surveys, so we know what’s working and what needs to get better.
📞 Quicker Phone Calls
We’re trying to answer 9 out of 10 phone calls within 10 minutes, so you don’t have to wait too long.
❤️ Extra Help for People Who Need It Most
Some people have health problems that need more care. To help them stay healthy, we’re giving them more personalised care and offering them appointments with the same health professional whenever we can.
📱 Helping You Use the NHS App
We’ll help more people who can use online services register for the NHS App, which makes it easy to order medicine, look at health information, and check appointments.
👩💼 More Helpers Behind the Scenes
We’re adding more staff to help book appointments and remind you when it’s time to come in.
We want to make it easier and quicker for everyone to get the care they need. Thanks for being patient while we make these changes!